Shipping & Delivery Policy

This shipping and delivery policy explains how TOASTER ALMARAYA delivers coffee across the UAE, what delivery costs and how local pickup works.

DELIVERY ACROSS THE UAE: CITIES, TIMING AND CHARGES
We deliver to all seven emirates of the United Arab Emirates. At checkout you choose your emirate and city, and the delivery charge and timing are shown before you pay. All delivery charges include VAT and apply per order.

SAME-DAY DELIVERY FOR ORDERS BEFORE 5 PM, EVERY DAY OF THE WEEK
AED 15: Mohammed Bin Zayed City, Mussafah and ICAD 1.
AED 20: Bani Yas, Zayed City, Shakhbout City, Khalifa City, Al Raha and Masdar City.
AED 30: Abu Dhabi Island, ICAD 2, ICAD 3 and Mafraq Industrial.
AED 35: Al Reem Island, Al Maryah Island and Al Hudayriat Island.

COURIER DELIVERY
AED 35 within 1–3 business days: the rest of Abu Dhabi city (such as Saadiyat, Yas, Al Jubail, Al Reef and Al Shamkha), Al Ain, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
AED 55 within 2–5 business days: remote areas (such as Bida Zayed, Liwa, Al Ruwais and Ghayathi).

FREE DELIVERY
Free delivery is available on eligible regular-product orders when the product subtotal reaches AED 300 or more, or AED 500 or more for remote areas. Large green-coffee bags are excluded.

YOUR CITY IS NOT IN THE LIST?
Delivery to it cannot be completed directly on the website. Contact us on WhatsApp and we will help you, or choose pickup from the roastery.

LARGE GREEN-COFFEE BAGS
The price of large green-coffee bags covers the coffee only and does not include delivery. Their delivery is arranged with a shipping company for each order, so the cost depends on your address. After you place your order, we contact you within one business day to confirm the delivery cost, then send you a payment link for the full amount; nothing is charged before you agree. You can also collect your order from our roastery free of charge. This applies to the 60 kg Brazilian bag and the 20 kg and 50 kg Indian bags. The 1 kg green-coffee option follows the standard delivery rules.

LOCAL PICKUP
Local pickup is free from TOASTER ALMARAYA, Shabiya 12, Mohammed Bin Zayed City, Abu Dhabi, United Arab Emirates.

Pickup hours: Daily from 9:00 AM to 2:00 PM and from 5:00 PM to 10:00 PM.

In short, delivery charges start at AED 15 and go up to AED 55 per order, including VAT. Delivery is the same day in nearby Abu Dhabi cities for orders before 5 PM, 1–3 business days to the rest of Abu Dhabi, Al Ain and the other emirates, and 2–5 business days to remote areas. Delivery is free for eligible orders from AED 300 (AED 500 for remote areas), except large green-coffee bags, whose delivery cost is confirmed after the order. Free pickup from the roastery is also available in Abu Dhabi.

Do you have a question about our shipping and delivery policy? Please read our frequently asked questions or contact us.