Terms and Conditions

Last updated: 9 September 2026

These terms govern the use of the TOASTER ALMARAYA website and purchases made through it. TOASTER ALMARAYA SOLE PROPRIETORSHIP LLC (“TOASTER ALMARAYA”) is registered in Abu Dhabi, United Arab Emirates. By using the website or placing an order, you agree to these terms.

Products and information

We take reasonable care to describe products, weights, ingredients, coffee form and available options accurately. Product images may differ slightly from the delivered product, including colour or packaging. Availability may change, and we may correct clear errors in product information or pricing.

Prices, VAT and payment

Product prices shown to customers include UAE VAT at the applicable rate unless clearly stated otherwise. Delivery charges are shown at checkout according to your city and include VAT. Available payment methods are shown at checkout. Payment processing is subject to the selected provider’s terms and approval.

Orders

Placing an order is a request to purchase. An order is accepted when we confirm it for processing. We may contact you or cancel and refund an order where a product is unavailable, information is incomplete, payment is not authorised, a clear pricing error occurred, delivery cannot reasonably be completed, or fraud or misuse is suspected. Customers must provide accurate contact, billing and delivery information.

Delivery and local pickup

Delivery times, charges, free-delivery eligibility, how delivery of large green-coffee bags is arranged, and local-pickup details are explained in our Shipping & Delivery Policy.

Cancellations, returns and product issues

Cancellations, refunds and remedies for damaged, incorrect or defective products are governed by our Refund, Cancellation & Return Policy. A product issue may be reported through the Return & Product Issue Request page. These terms do not limit rights that cannot legally be excluded under applicable UAE law.

Accounts and acceptable use

You are responsible for keeping your account credentials confidential and for activity under your account. You must not misuse the website, attempt unauthorised access, upload malicious material, interfere with its operation, or use it for an unlawful purpose. If you place an order for another person or business, you confirm that you are authorised to provide the required information.

Website availability and liability

We may maintain, update or temporarily suspend parts of the website. To the extent permitted by law, we are not responsible for indirect losses caused by events outside our reasonable control. Nothing in these terms excludes liability or customer rights that cannot legally be excluded.

Privacy, changes and governing law

Personal information is handled according to our Privacy Policy. We may update these terms by publishing a revised version and date. These terms are governed by the laws applicable in the United Arab Emirates, and disputes are subject to the competent courts of the UAE.

Contact

Email info@almarayaroastery.com or contact TOASTER ALMARAYA in Mohammed Bin Zayed City, Abu Dhabi, United Arab Emirates.