Refund, Cancellation & Return Policy
This return policy explains how to cancel an order, report a problem and request a refund from TOASTER ALMARAYA.
Order cancellation
You may cancel your order free of charge before we dispatch it and receive a full refund. However, if we have already dispatched the order, we will deduct the delivery charge you paid from the refund, or the delivery cost agreed for large green-coffee bags.
Damaged, incorrect or defective products
Please report any damaged, incorrect or defective product within 24 hours of delivery by contacting us and providing a clear photo or video. Then, after verification, we will provide the appropriate replacement or refund in accordance with applicable UAE consumer-protection requirements. Therefore, please include a clear photo or video with your report.
Food-product returns
For health and hygiene reasons, customers cannot return opened coffee and other food products because of a change of mind. However, this does not affect your rights when a product is damaged, incorrect or defective.
Refund timing
We initiate approved refunds within 1–7 business days. Moreover, the time needed for the amount to appear in your account depends on the payment provider and issuing bank. We return refunds to the original payment method where possible; cash-on-delivery refunds may require the customer’s bank details.
In short, you can cancel your order free of charge before it is dispatched and receive a full refund. If a product arrives damaged, incorrect or defective, tell us within 24 hours and attach a clear photo or video. We start approved refunds within 1–7 business days. However, opened coffee cannot be returned because of a change of mind.
Do you have a question about our return policy? Please read our frequently asked questions or contact us.