Return & Product Issue Request

Use this form to report a damaged, incorrect or defective product. Please submit your request within 24 hours of delivery and attach a clear photo or video.

Before you send this form, please read our refund, cancellation and return policy. Then, describe the problem clearly and attach evidence. After verification, we will provide the appropriate replacement or refund. Meanwhile, you can find quick answers in our frequently asked questions.

    Return & Product Issue Request

    Please complete the fields below.

    Accepted: JPG, JPEG, PNG, WebP, PDF, MP4 or MOV — maximum 15 MB.

    For your security, do not upload card or bank-account details.

    When can you use this form?

    Use this form if you receive a damaged, incorrect or defective product. You must submit the form within 24 hours of delivery. Moreover, we recommend that you attach a clear photo or video, because it speeds up verification.

    What happens after you send a return request?

    First, we review your request. After verification, we provide the appropriate replacement or refund in accordance with applicable UAE consumer-protection requirements. In addition, we initiate approved refunds within 1–7 business days, and cash-on-delivery refunds may require your bank details.

    However, we cannot accept returns of opened coffee or other food products because of a change of mind. This is for health and hygiene reasons.