Privacy Policy

Last updated: 9 September 2026

This policy explains how TOASTER ALMARAYA collects, uses, stores and shares personal information when you visit our website, create an account, place an order, contact us or submit a return or product-issue request.

Information we collect

We may collect your name, email address, phone number, billing and delivery addresses, account information, order details, selected products, payment status and correspondence with us. When you submit a return or product-issue request, we may also receive the order number, problem description and any photo, video or document you choose to upload.

Payments are processed by the payment method selected at checkout. We do not state that we store complete card details on this website; payment providers process payment information under their own privacy and security practices.

Our website may automatically collect technical information such as IP address, browser and device information, pages visited, security logs and cookies needed for the website, cart, checkout and account functions.

How we use information

We use personal information to process and deliver orders, provide local pickup, manage accounts, send order and service messages, respond to questions, handle returns and product issues, prevent fraud, secure the website, maintain business and accounting records, comply with legal obligations and improve our services. Marketing messages are sent only where permitted, and you may opt out of them.

Who may receive information

We share information only when reasonably necessary with service providers involved in operating the store, such as hosting and technical providers, WooCommerce-related services, the payment provider selected by the customer, and delivery providers. We may also disclose information when required by law or to protect customers, the business or the website. We do not sell customers’ personal information.

Retention and security

We keep information only for as long as reasonably needed for the purposes described above, including order fulfilment, customer service, accounting, dispute resolution, security and legal requirements. Uploaded evidence for a return or product issue should not be retained longer than needed to resolve the request and meet applicable record-keeping requirements. We use reasonable administrative and technical measures to protect information, but no online system can be guaranteed completely secure.

Your choices and rights

Subject to applicable law, you may ask to access, correct, update or delete your personal information, or object to or restrict certain processing. You may also withdraw marketing consent. Some information may need to be retained where required for legal, accounting, fraud-prevention or dispute purposes.

Cookies and external services

Essential cookies support the cart, checkout, account, security and language or preference functions. Optional analytics or marketing tools, if enabled, should be handled according to their settings and applicable consent requirements. Links to external websites or social platforms are governed by those services’ own privacy policies.

Contact us

For privacy questions or requests, email info@almarayaroastery.com or contact TOASTER ALMARAYA in Mohammed Bin Zayed City, Abu Dhabi, United Arab Emirates.